RIG-A-LITE Customer Service

RIG-A-LITE Customer Service

RIG-A-LITE Customer Service

At RIG-A-LITE, customer service is about meeting your needs—solving problems, providing product guidance, answering questions, and building genuine understanding. Exceptional customer service goes beyond business, focusing on the bigger picture and considering the needs and expectations of customers who can become long-term partners.

A legacy of quality and customer service since 1938

Founded in 1938 to meet the drilling industry’s explosion-proof lighting needs, RIG-A-LITE quickly earned a reputation for exceptional quality, dependability, and performance. Today, our focus has expanded to provide long-lasting products for a wide range of industrial environments, including oil and gas, power generation, petrochemical, mining, food and grain processing, paint spray, water treatment, marine, and steel production.

For over 85 years, RIG-A-LITE has set the standard for durable, high-performance lighting solutions. We’re proud to offer industry-leading quality and fast lead times, all while listening closely to our customers to deliver tailored lighting solutions that solve their unique challenges.

Helpful resources to expedite service

To streamline your experience, we’ve provided some helpful resources below to guide you through the quoting process, warranty information, and non-warranty assistance.

Get a Quote from RIG-A-LITE Customer Service

To ensure a smooth and efficient quoting process, the RIG-A-LITE team requests the following information. Having these details readily available will allow us to assist you more effectively.

  1. Job name
  2. Job location
  3. Distributor or end user?
  4. Are you an existing customer, or is this a one-time purchase?

RIG-A-LITE Warranty Claims

For warranty details, download our RIG-A-LITE Terms & Conditions with Warranty Policy. To help us evaluate a warranty request, download our RIG-A-LITE LED Warranty Claims information and please complete the Customer Warranty Claims Questionnaire.

Non-Warranty Product Assistance

For non-warranty items, customers are responsible for the cost of replacement parts. To assist you efficiently, the RIG-A-LITE team requests the following information regarding products no longer covered under warranty. Having these details readily available will help us provide prompt support.

  1. Part number of the fixture
  2. If you don’t have the part number, a photo of the fixture label
  3. Does the fixture fully illuminate, partially light up, or not work at all?
  4. Who originally purchased the fixture, and when? We need this information to ensure you’re an existing customer.

Contact Us

Request More Information

Request More Information

To receive a quote or request additional information, use the button below to access the appropriate contact form.

Request More Information

Warranty Information

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Buy American Act (BAA) Compliant Lighting

Buy American Act (BAA) Compliant Lighting

Buy American Act (BAA) Compliant Lighting

RIG-A-LITE complies with the Buy American Act (BAA), ensuring our products meet strict U.S. manufacturing standards. The BAA mandates that products used in public procurement support U.S. industries and promote economic growth. To be BAA compliant, a product must either be (A) an unmanufactured product produced in the U.S. or (B) an end product manufactured in the U.S., where the cost of U.S.-produced or manufactured components exceeds 50%. 

Our American-made lighting fixtures are designed, manufactured, and assembled in the U.S. and deliver reliable performance across various applications. By choosing RIG-A-LITE, you’re selecting products that meet BAA requirements, support American jobs, and foster innovation. For more information, please contact our Customer Service team.

  • Classification

  • Luminaire

  • Type

  • QuickShip Ordering

AFL

AFL

Hazardous-rated HID flood lighting for challenging environments

ALI LED

ALI LED

Low-profile, energy-efficient LED area lighting for harsh-rated locations

ALIJ LED

ALIJ LED

Compact low-profile LED area lighting for harsh-rated locations

AVPH LED

AVPH LED

Hazardous-rated globe and guard hi-lumen LED area lighting for challenging environments

AVP

AVP

Hazardous-rated globe and guard compact fluorescent area lighting for wet and challenging environments

AVP LED

AVP LED

Globe and guard LED area lighting for wet, marine and harsh-rated locations

BVP

BVP

Hazardous-rated brass globe and guard compact fluorescent area lighting for wet locations and challenging environments

BVP LED

BVP LED

Brass globe and guard LED area lighting for wet, marine and harsh-rated locations

CHL LED

CHL LED

Hazardous-rated LED linear lighting designed for challenging environments

CML LED

CML LED

Non-metallic heavy duty LED linear lighting for marine applications and harsh-rated locations

FPF

FPF

NSF-certified fluorescent linear lighting with emergency backup for food processing and harsh-rated locations

FPF LED

FPF LED

NSF-certified LED linear lighting for high-pressure cleaning in wet, harsh-rated locations

FPF2

FPF2

NSF-certified fluorescent linear lighting with watershed design for harsh-rated locations

FPHB LED

FPHB LED

NSF-certified LED high-bay area lighting with debris-shedding design for harsh-rated locations

HFPA LED

HFPA LED

Hazardous-rated NSF-certified LED high-bay area lighting for challenging industrial and food processing applications

HLB Hi-Lumen LED

HLB Hi-Lumen LED

LED high bay light provides energy-efficient illumination for harsh-rated locations

HLEX LED

HLEX LED

Hazardous-rated LED exit and emergency signage designed for challenging environments

HLS LED

HLS LED

Hazardous-rated LED location and emergency signage for challenging environments

HNMF2

HNMF2

Hazardous-rated fluorescent linear lighting for wet and challenging environments

HNMF2 LED

HNMF2 LED

Hazardous-rated LED linear lighting for wet, challenging environments and sanitary applications

Support

DOWNLOADS

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RIG-A-LITE Announces New NSF-Rated Lighting: Debris-Shedding High-Bay LED Lights for the Food Processing Industry

RIG-A-LITE Announces New NSF-Rated Lighting: Debris-Shedding High-Bay LED Lights for the Food Processing Industry

August 13, 2024 – Houston, TX – Rig-A-Lite, an Avail Infrastructure Solutions Company and pioneer in the manufacture of explosion-proof lighting, has released two new LED area lights specialized for harsh environments such as those experienced in the food processing industry.

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Explosion Proof Lighting

Explosion Proof Lighting

Explosion proof lighting prevents explosive gases, vapors, and dust from igniting in demanding high-risk environments

Flood Lights

Flood Lights

Explosion-proof industrial flood lights enhance security in hazardous locations

Hazardous-Rated Lighting

Hazardous-Rated Lighting

Hazardous-rated lighting ensures safety, compliance, and reliable performance in challenging environments

Heavy Duty Harsh-Rated Lighting

Heavy Duty Harsh-Rated Lighting

Heavy duty harsh-rated lighting delivers reliable illumination in non-hazardous environments with extreme temperatures, moisture, dust, or corrosion

High Temperature Lighting

High Temperature Lighting

High-temperature lighting with advanced thermal management provides energy-efficient illumination for harsh-rated locations

Linear Light Fixtures

Linear Light Fixtures

Linear lights that ensure safety and efficiency in hazardous and industrial environments

Low-Bay Lighting

Low-Bay Lighting

Low-bay lighting delivers reliable illumination for confined spaces and low mounting heights

Wallpack Lighting

Wallpack Lighting

Wallpack lighting for industrial and hazardous locations with wall or flat-surface mounting

Industrial Lighting

Industrial Lighting

Industrial lighting solutions built for demanding conditions, ensuring safety, durability, and reliable performance

Marine Lighting

Marine Lighting

Corrosion-resistant marine lighting solutions for damp, wet, and harsh maritime environments

Oil and Gas Lighting

Oil and Gas Lighting

Energy-efficient and easy-to-maintain oil and gas lighting solutions for demanding requirements

High Velocity Thermal Spray

High Velocity Thermal Spray

High Velocity Thermal Spray for industrial applications: increasing productivity and reliable performance

Build America, Buy America Act (BABA) Compliant Lighting

Build America, Buy America Act (BABA) Compliant Lighting

Build America, Buy America Act (BABA) Compliant Lighting

RIG-A-LITE complies fully with the Build America, Buy America (BABA) Act, meeting all U.S. manufacturing standards. As part of the Infrastructure Investment and Jobs Act, BABA mandates using American-made materials for federally funded projects to support U.S. industries and jobs.

To meet BABA requirements, products must fall into three categories: (1) iron or steel products produced in the U.S.; (2) manufactured products made in the U.S.; and (3) construction materials, with all manufacturing processes completed in the country.

All RIG-A-LITE products are BABA-compliant—designed, manufactured, and assembled in the U.S., ensuring high performance and reliability. Choose RIG-A-LITE to meet BABA regulations with quality, American-made products that support the U.S. economy. For details, please contact our Customer Service team.

  • Classification

  • Luminaire

  • Type

  • QuickShip Ordering

AFL

AFL

Hazardous-rated HID flood lighting for challenging environments

ALI LED

ALI LED

Low-profile, energy-efficient LED area lighting for harsh-rated locations

ALIJ LED

ALIJ LED

Compact low-profile LED area lighting for harsh-rated locations

AVPH LED

AVPH LED

Hazardous-rated globe and guard hi-lumen LED area lighting for challenging environments

AVP

AVP

Hazardous-rated globe and guard compact fluorescent area lighting for wet and challenging environments

AVP LED

AVP LED

Globe and guard LED area lighting for wet, marine and harsh-rated locations

BVP

BVP

Hazardous-rated brass globe and guard compact fluorescent area lighting for wet locations and challenging environments

BVP LED

BVP LED

Brass globe and guard LED area lighting for wet, marine and harsh-rated locations

CHL LED

CHL LED

Hazardous-rated LED linear lighting designed for challenging environments

CML LED

CML LED

Non-metallic heavy duty LED linear lighting for marine applications and harsh-rated locations

FPF

FPF

NSF-certified fluorescent linear lighting with emergency backup for food processing and harsh-rated locations

FPF LED

FPF LED

NSF-certified LED linear lighting for high-pressure cleaning in wet, harsh-rated locations

FPF2

FPF2

NSF-certified fluorescent linear lighting with watershed design for harsh-rated locations

FPHB LED

FPHB LED

NSF-certified LED high-bay area lighting with debris-shedding design for harsh-rated locations

HFPA LED

HFPA LED

Hazardous-rated NSF-certified LED high-bay area lighting for challenging industrial and food processing applications

HLB Hi-Lumen LED

HLB Hi-Lumen LED

LED high bay light provides energy-efficient illumination for harsh-rated locations

HLEX LED

HLEX LED

Hazardous-rated LED exit and emergency signage designed for challenging environments

HLS LED

HLS LED

Hazardous-rated LED location and emergency signage for challenging environments

HNMF2

HNMF2

Hazardous-rated fluorescent linear lighting for wet and challenging environments

HNMF2 LED

HNMF2 LED

Hazardous-rated LED linear lighting for wet, challenging environments and sanitary applications

Support

DOWNLOADS

Related News

Follow RIG-A-LITE
Explore More
Explosion Proof Lighting

Explosion Proof Lighting

Explosion proof lighting prevents explosive gases, vapors, and dust from igniting in demanding high-risk environments

Flood Lights

Flood Lights

Explosion-proof industrial flood lights enhance security in hazardous locations

Hazardous-Rated Lighting

Hazardous-Rated Lighting

Hazardous-rated lighting ensures safety, compliance, and reliable performance in challenging environments

Heavy Duty Harsh-Rated Lighting

Heavy Duty Harsh-Rated Lighting

Heavy duty harsh-rated lighting delivers reliable illumination in non-hazardous environments with extreme temperatures, moisture, dust, or corrosion

High Temperature Lighting

High Temperature Lighting

High-temperature lighting with advanced thermal management provides energy-efficient illumination for harsh-rated locations

Linear Light Fixtures

Linear Light Fixtures

Linear lights that ensure safety and efficiency in hazardous and industrial environments

Low-Bay Lighting

Low-Bay Lighting

Low-bay lighting delivers reliable illumination for confined spaces and low mounting heights

Wallpack Lighting

Wallpack Lighting

Wallpack lighting for industrial and hazardous locations with wall or flat-surface mounting

Industrial Lighting

Industrial Lighting

Industrial lighting solutions built for demanding conditions, ensuring safety, durability, and reliable performance

Marine Lighting

Marine Lighting

Corrosion-resistant marine lighting solutions for damp, wet, and harsh maritime environments

Oil and Gas Lighting

Oil and Gas Lighting

Energy-efficient and easy-to-maintain oil and gas lighting solutions for demanding requirements

High Velocity Thermal Spray

High Velocity Thermal Spray

High Velocity Thermal Spray for industrial applications: increasing productivity and reliable performance

Class 1 Division 1 Lighting

Class 1 Division 1 Lighting

Class 1 Division 1 Lighting

Class I Division 1 lighting (C1D1) is crucial for hazardous environments with flammable gases, vapors, or liquids. Engineered to be explosion-proof and durable, these fixtures prevent ignitions and ensure safety. Class I Division 1 lighting is designed for areas where explosive conditions are always present, either continuously or periodically.

RIG-A-LITE lighting fixtures are classified according to National Electrical Code (NEC) standards. For international projects, these classifications align with IEC (International Electrotechnical Commission) Zones, ensuring compatibility and safety: Class I Division 1 (NEC) is equivalent to Zone 0 and Zone 1 (IEC).

  • Classification

  • Luminaire

  • Type

  • QuickShip Ordering

EXA03 LED

EXA03 LED

EX-Series explosion-proof LED high-bay lighting for hazardous-rated locations

EHSL LED

EHSL LED

E-Series explosion-proof LED high-bay lighting for hazardous-rated environments

EHSM LED

EHSM LED

E-Series explosion-proof LED low-bay area lighting for hazardous-rated environments

SXP

SXP

Explosion proof HID area lighting offers corrosion resistance for hazardous-rated environments

SXPJ

SXPJ

Explosion proof HID area lighting delivers corrosion resistance for demanding high-risk environments

SXPJ LED

SXPJ LED

Explosion proof LED area lighting with field-replaceable components for demanding high-risk environments

XHBF LED

XHBF LED

Explosion proof LED area lighting with emergency backup for demanding high-risk environments

XML LED

XML LED

Explosion proof lightweight, low-profile LED linear lighting for hazardous-rated environments

XPEH LED

XPEH LED

Explosion proof exit signage with emergency lighting for demanding high-risk environments

XPEL LED

XPEL LED

Explosion proof emergency lighting ensures visibility in demanding high-risk environments

XPEX LED

XPEX LED

Explosion proof LED exit and emergency signage with battery backup for demanding high-risk environments

XP LED

XP LED

Explosion proof LED linear lighting with emergency backup and rugged construction for hazardous-rated environments

XPS LED

XPS LED

Explosion proof LED location and emergency signage with battery backup for demanding high-risk environments

Support

DOWNLOADS

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The posts you requested could not be found. Try changing your module settings or create some new posts.

Follow RIG-A-LITE
Explore More
Explosion Proof Lighting

Explosion Proof Lighting

Explosion proof lighting prevents explosive gases, vapors, and dust from igniting in demanding high-risk environments

Flood Lights

Flood Lights

Explosion-proof industrial flood lights enhance security in hazardous locations

Hazardous-Rated Lighting

Hazardous-Rated Lighting

Hazardous-rated lighting ensures safety, compliance, and reliable performance in challenging environments

Heavy Duty Harsh-Rated Lighting

Heavy Duty Harsh-Rated Lighting

Heavy duty harsh-rated lighting delivers reliable illumination in non-hazardous environments with extreme temperatures, moisture, dust, or corrosion

High Temperature Lighting

High Temperature Lighting

High-temperature lighting with advanced thermal management provides energy-efficient illumination for harsh-rated locations

Linear Light Fixtures

Linear Light Fixtures

Linear lights that ensure safety and efficiency in hazardous and industrial environments

Low-Bay Lighting

Low-Bay Lighting

Low-bay lighting delivers reliable illumination for confined spaces and low mounting heights

Wallpack Lighting

Wallpack Lighting

Wallpack lighting for industrial and hazardous locations with wall or flat-surface mounting

Industrial Lighting

Industrial Lighting

Industrial lighting solutions built for demanding conditions, ensuring safety, durability, and reliable performance

Marine Lighting

Marine Lighting

Corrosion-resistant marine lighting solutions for damp, wet, and harsh maritime environments

Oil and Gas Lighting

Oil and Gas Lighting

Energy-efficient and easy-to-maintain oil and gas lighting solutions for demanding requirements

High Velocity Thermal Spray

High Velocity Thermal Spray

High Velocity Thermal Spray for industrial applications: increasing productivity and reliable performance

Class 1 Division 2 Lighting

Class 1 Division 2 Lighting

Class 1 Division 2 Lighting

Class 1 Division 2 lighting is designed for environments where flammable gases, vapors, or liquids are not usually present in explosive concentrations but may exist under abnormal conditions. These hazardous-rated fixtures balance safety and functionality in areas where flammable substances could occur due to accidental rupture, breakage, or faulty operation of a closed system.

RIG-A-LITE lighting fixtures are classified according to National Electrical Code (NEC) standards. For international projects, these classifications align with IEC (International Electrotechnical Commission) Zones, ensuring compatibility and safety: Class I, Division 2 (NEC) is equivalent to Zone 2 (IEC).

  • Classification

  • Luminaire

  • Type

  • QuickShip Ordering

AFL

AFL

Hazardous-rated HID flood lighting for challenging environments

read more
AVPH LED

AVPH LED

Hazardous-rated globe and guard hi-lumen LED area lighting for challenging environments

read more
AVP

AVP

Hazardous-rated globe and guard compact fluorescent area lighting for wet and challenging environments

read more
BVP

BVP

Hazardous-rated brass globe and guard compact fluorescent area lighting for wet locations and challenging environments

read more
CHL LED

CHL LED

Hazardous-rated LED linear lighting designed for challenging environments

read more
EHE LED

EHE LED

E-Series hazardous-rated LED emergency light and exit sign for challenging environments

read more
EHLV LED

EHLV LED

E-Series hazardous-rated LED linear lighting for challenging environments

read more
EHRL LED

EHRL LED

E-Series hazardous-rated LED high-bay lighting for challenging environments

read more
EXA04 LED

EXA04 LED

EX-Series explosion-proof LED flood light for hazardous-rated locations

read more
EXA05 LED

EXA05 LED

EX-Series explosion-proof LED area lighting for hazardous-rated locations

read more
EXA06 LED

EXA06 LED

EX-Series explosion-proof LED linear lighting for hazardous-rated locations

read more
EHRM LED

EHRM LED

E-Series hazardous-rated LED area lighting for challenging environments

read more
EHRS LED

EHRS LED

E-Series hazardous-rated LED area jelly-jar lighting for challenging locations

read more
EHSL LED

EHSL LED

E-Series explosion-proof LED high-bay lighting for hazardous-rated environments

read more
EHSM LED

EHSM LED

E-Series explosion-proof LED low-bay area lighting for hazardous-rated environments

read more
EHW LED

EHW LED

E-Series hazardous-rated LED wallpack linear lighting for challenging environments

read more
HFPA LED

HFPA LED

Hazardous-rated NSF-certified LED high-bay area lighting for challenging industrial and food processing applications

read more
HLEX LED

HLEX LED

Hazardous-rated LED exit and emergency signage designed for challenging environments

read more
HLS LED

HLS LED

Hazardous-rated LED location and emergency signage for challenging environments

read more

Support

DOWNLOADS

Related News

No Results Found

The posts you requested could not be found. Try changing your module settings or create some new posts.

Follow RIG-A-LITE
Explore More
Explosion Proof Lighting

Explosion Proof Lighting

Explosion proof lighting prevents explosive gases, vapors, and dust from igniting in demanding high-risk environments

Flood Lights

Flood Lights

Explosion-proof industrial flood lights enhance security in hazardous locations

Hazardous-Rated Lighting

Hazardous-Rated Lighting

Hazardous-rated lighting ensures safety, compliance, and reliable performance in challenging environments

Heavy Duty Harsh-Rated Lighting

Heavy Duty Harsh-Rated Lighting

Heavy duty harsh-rated lighting delivers reliable illumination in non-hazardous environments with extreme temperatures, moisture, dust, or corrosion

High Temperature Lighting

High Temperature Lighting

High-temperature lighting with advanced thermal management provides energy-efficient illumination for harsh-rated locations

Linear Light Fixtures

Linear Light Fixtures

Linear lights that ensure safety and efficiency in hazardous and industrial environments

Low-Bay Lighting

Low-Bay Lighting

Low-bay lighting delivers reliable illumination for confined spaces and low mounting heights

Wallpack Lighting

Wallpack Lighting

Wallpack lighting for industrial and hazardous locations with wall or flat-surface mounting

Industrial Lighting

Industrial Lighting

Industrial lighting solutions built for demanding conditions, ensuring safety, durability, and reliable performance

Marine Lighting

Marine Lighting

Corrosion-resistant marine lighting solutions for damp, wet, and harsh maritime environments

Oil and Gas Lighting

Oil and Gas Lighting

Energy-efficient and easy-to-maintain oil and gas lighting solutions for demanding requirements

High Velocity Thermal Spray

High Velocity Thermal Spray

High Velocity Thermal Spray for industrial applications: increasing productivity and reliable performance

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