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RIG-A-LITE Customer Warranty

LED fixture diagnostics questionnaire

Please complete and submit the RIG-A-LITE Customer Warranty questionnaire to help us evaluate your warranty request.

"*" indicates required fields

Email

This field is for validation purposes and should be left unchanged.

Customer PO#*

Total Quantity Affected*

Catalog/Product# Affected*

Name*

First Last

Company Name*

Address*

Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country

Email*

Phone*

Description of Complaint/Nonconformance*

Are all or some of the LEDs illuminating?*

All

Partial Board

Some of the LED Boards (if equipped with multiple LED boards)

Which LEDs are not on?

Have the LEDs changed color?

Yes

No

Has power been confirmed to the fixture?*

Yes

No

What is the Voltage?

Does the fixture flicker?

Yes

No

What is the ambient temperature of the installation?*

Has there been water intrusion?*

Yes

No

Are the fixtures in a hose down environment?

Yes

No

What PSI is being used?

What temperature is the solvent?

What solvents are being used?

Is the luminaire equipped with an EM Battery option?**

Yes

No

Does the battery last at least 90 minutes?

Yes

No

Has the battery been charged for at least 24 hours before testing?

Yes

No

When was the luminaire put in service?

Was the luminaire stored for 2 or more months before putting in service?

Yes

No

If yes, what was the storage temperature?

Was the luminaire subject to damage from impact?*

Yes

No

Has the lens or globe been broken?

Yes

No

Was the luminaire damaged during shipment?*

Yes

No

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Name

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Company Name*

Name*

First Last

Email*

Phone

Address

Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country

Interest

RIG-A-Lite

WSI South America

Other

RIG-A-LITE Project Type

WSI Project Type

File

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How did you hear about us?

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RIG-A-LITE

8500 Hansen Road
Houston, TX 77075
713-943-0340

WSI South America

Alameda Caiapós, 644
São Paulo 06460-110
Brazil
+55-11-3173-7383

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